ABOUT O’NEILL & BROWN PLUMBING SERVICE
Vision Statement
O’Neill & Brown Plumbing believe that everyone deserves to have a great experience when working with a trade. Our focus is to create successful relationships between our customers and our staff. We provide a great customer experience, through the knowledge, quality of work, reliability, and fair pricing.
Customer Experience
Our commitment to our Customers is an experience of trust and reliability. We build relationships with our customers, by always doing what we say, providing quality service and products for a fair price, and ensuring that when we have finished the job, everything is the way it should be, and our customer would recommend us again.
Our Team
O’Neill & Brown Plumbing Services strength is our focus on our people. Our family and community-based culture provides a platform for all our staff to learn, grow and reach their potential. The team thrive in an environment of support through training, education and respect. We know our roles, we have our goals, and we work towards achieving the best customer experience for our customers, and the best working environment for our team.
Our Mission
We believe that by providing superior customer service we strengthen our relationship with the local community. We endeavour to lead the market in trade service through quality workmanship and customer experience.
Our Values
1. Customer Experience
Our customers are our priority. Our friendly team’s number one goal is excellent communication.
2. Quality
We provide customers with highly skilled plumbing experts, suppling top-quality local products and suppliers.
3. Customer Confidence
You can be confident in our reliable local plumbers to explaining the work we do from start to finish.
4. Fair Pricing
As a family owned company, we understand the importance of fair pricing with no hidden costs.
5. Personal Accountability
We take pride in delivering on our commitments, leaving our jobs clean and tidy every time.
